FAQ

I wish to make a complaint, how do I do so?

If you are not happy you can email your concerns to  contact@ustunner.com or through the contact form on our website.

I would like to leave a Testimonial, how do I do this?

You can provide us with a Testimonial by emailing us at contact@ustunner.com or through the contact form on our website.

My appointment was cancelled. When should I expect a refund?

Please allow 5-10 working days for refunds to be credited back to your bank account.

My address is wrong in the app, how do I change it?

Using the Main Menu tab in the app select My Account.

Can I choose my stylist/manicurist?

Yes

Can I request a particular stylist or makeup artist?

Yes

My Stylist/Beauty Therapist is late, how can I contact them?

You are able to do this through the app by clicking into the Service History tab on the Main Menu and then into the relevant service on the bookings screen.

I have booked an on-demand appointment and I am running late, what do I do?

You must ensure that you inform your chosen professional as soon as possible. Appointments can then be rescheduled if possible.

Are there any corporate or group discounts?

Please email us at contact@ustunner.com for information on corporate or group discounts.

I wish to have multiple appointments for a group

You are able to select the quantity required.

I have booked a blow dry appointment. Do I need to have wet hair?

Yes

I have booked a make-up appointment; can my own make-up be used?

Yes

I would like a style that is not on your looks menu e.g. 1920’s theme, what do I do?

Book “Styling” this is a tailor made service. Your professional will be in contact with you shortly after your booking to speak with you about the look you are after.

How do I amend my appointment?

After booking your appointment you will be able to call your chosen professional through the call function in the app. To find this, go into Service History located in the Main Menu. This will bring up your upcoming Bookings, simply select the relevant booking and you will find a green call symbol.

How do I cancel my appointment?

You will need to go into the app, select Service History located in the Main Menu and click on the service you have booked. You will then see a button to cancel your booking.

What is your cancellation policy?

I want to buy a gift card, how can I do this?

You can purchase a gift card here

I have used a promotional code to book a service and I have had to cancel, the credit is not showing up in my app; what do I do?

For all support queries please email us at contact@ustunner.com or you can use the contact form located on the website. We aim to respond to all support queries within 24 hours.

 

What areas and locations do you cover?

London, Essex, Herfordshire, Kent and Surrey. We will be launching in Bristol, Birmingham, Manchester and Newcastle in 2019.

What services does Ustunner Ltd. offer?

We offer a wide range of Beauty and Wellness Services including Massage, Eyelash Extensions, Spray Tans, Nails, Yoga and many more. A full list of services we offer can be found here

What are your customer service hours of operation?

Monday to Friday 12pm-2pm – 6pm-9pm

However we are a 24/7 service and are available on WhatsApp between 8am-9pm Monday to Friday and Saturday 12pm-4pm

How does the Ustunner app mobile service work?

Customers register to the app, create their profile, choose the service/s they require, select a nearby professional, view their availability, pick a convenient date and time then are directed to the payment screen to secure their booking.

If you are a Service Provider, you can register through the Ustunner app, or alternatively on our Work With Us page. You will need to submit your documentation for vetting and a member of our friendly team will be in touch.